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Office I - Cincinnati
Office I
Description
Flagg Inc., a Wilsonart company is seeking to fill an opening for an Office I. This individual is part of our small Customer Service team in Cincinnati, Ohio. They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs duties in accordance with specific instructions and established work methods
- Enters orders via 10 key into internal system
- Resolves routine questions and problems via phone, email, and occasionally in person
- Assists the needs of the customer
- Knowledge of basic accounting skills – applying payments, issuing credits
- Helping maintain customer aging levels
- Good understanding of Excel as well as Outlook
- Maintain good communication/relationships with customers concerning account status
KNOWLEDGE, SKILLS, AND ABILITIES
- Skill in resolving routine questions and problems
- Experience with Microsoft Office Suite, especially Outlook
- Skill in data entry (10 key)
- Ability to follow directions, take notes, and self-start
- Ability to work under direct supervision
- Ability to multi-task, while staying organized
EDUCATION
High School Graduate or GED
EXPERIENCE
- 1+ years
- Fifteen semester hours of college in a related field may substitute for the required experience
WORKING CONDITIONS
- PHYSICAL REQUIREMENTS: Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.
- ENVIRONMENT: Located in a comfortable indoor area. Examples: executive, management and support positions
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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